1. Introduction
Hamlin Studios Ltd (“HAMLIN,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (hamlinstudios.co.uk), engage our services, or interact with us.
By using our services, you consent to the collection and use of your personal information as described in this policy.
2. Data We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide
Contact Details: Name, email address, phone number, and company name.
Payment Information: Billing details and transaction records (we do not store card details; payments are processed securely by third-party providers).
Project Information: Details related to your service requests, including preferences and requirements.
Communications: Emails, messages, and feedback you provide.
2.2 Information We Collect Automatically
When you visit our website, we may collect:
Usage Data: IP address, browser type, operating system, and pages visited.
Cookies & Tracking Technologies: To enhance your experience and analyze site performance. (See our Cookie Policy for more details.)
2.3 Information from Third Parties
We may receive data from:
Payment processors for transaction verification.
Marketing and analytics partners to improve our services.
3. How We Use Your Data
We process your personal data for the following purposes:
To Provide Services: Fulfill contracts, process payments, and deliver project work.
To Communicate with You: Respond to inquiries, send invoices, and notify you of updates.
For Marketing & Promotions: With your consent, we may send newsletters, offers, or promotional materials.
To Improve Our Services: Analyze user behavior and enhance our offerings.
To Comply with Legal Obligations: Maintain records, prevent fraud, and enforce our terms.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual Obligation: When necessary to provide our services.
Legitimate Interests: To improve services, communicate with clients, and ensure security.
Consent: For marketing and non-essential cookies (you can withdraw consent anytime).
Legal Compliance: To meet regulatory and tax obligations.
5. How We Share Your Data
We do not sell or rent your data. However, we may share your data with:
Service Providers: Hosting, payment processing, and marketing partners.
Legal & Regulatory Authorities: If required by law.
Business Transfers: If HAMLIN is acquired or merged with another company.
6. International Data Transfers
If we transfer your data outside the UK or EEA, we ensure adequate safeguards, such as:
Standard Contractual Clauses approved by the UK/EU.
Compliance with UK GDPR and EU GDPR standards.
7. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
Client Records: Retained for up to 6 years for tax and legal reasons.
Marketing Data: Retained until you opt out.
Cookies & Analytics Data: As specified in our Cookie Policy.
8. Your Rights
Under UK GDPR, you have the following rights:
Access: Request a copy of your data.
Correction: Update inaccurate information.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Restriction: Limit how we process your data.
Objection: Opt out of direct marketing.
Data Portability: Receive your data in a structured format.
Withdraw Consent: Where processing is based on consent, you can withdraw it anytime.
To exercise your rights, contact us at 📧 Luke@hamlinstudios.co.uk. We will respond within one month.
9. Data Security
We take appropriate measures to protect your data from unauthorized access, loss, or misuse, including:
Encryption of sensitive information.
Secure payment processing via trusted providers.
Limited access controls for employees.